Frequently Asked Questions
Here you'll find a list of frequently asked questions and answers. We are always updating this list, don't forget to submit your questions or feedback on our Contact Us page, we love hearing from you!
What are our business hours?
We are open 6 days a week!
10:00am - 5:00pm Monday through Saturday
We are closed on all Statutory Holidays.
If you would like to reach us after hours, please call and leave a message at 306-694-0700 or fill out our Contact Us form.
What is your return policy?
We gladly accept exchanges or return for store credit on regular priced, unopened merchandise accompanied by a receipt within 30 days of purchase.
FiNAL SALE items include: open stock paper, cut ribbon, open stock pens, open inks and like items, open stock pens, discounted merchandise and books and magazines.
How do I return a purchase?
The easiest way is to bring it into the store and return it in-person. If that is not an option, you can ship it back to us and an exchange will be provided as long as it is returned within 30 days of purchase. NOTE: all postage expenses incurred for return as well as exchange is the responibility of the customer
How do I place an order?
Simply browse around our products and choose the ones you like. Fill your shopping cart and check out, just like any other online store
What types of payment do you accept?
During the checkout process you will be asked for Visa or Mastercard.
Do you ship to me?
We currently ship within Canada only.
Do you ship products internationally?
No. Due to shipping logistics, we are not shipping internationally at this time. Please contact us with any questions.
How long does shipping take?
Depending on where you are located within Canada, shipping should take anywhere from 1-2 weeks. Orders are processed once a week and will be shipped out on Thursdays.
How can I track my package? (***)
If you choose to have your purchase shipped to you, the Canada Post tracking number will be provided within the email you receive once the order has been shipped.
How do I register for a class, workshop or upcoming retreat?
You may register in person in the store or over the phone (306-694-0700). Payment is required at time of registration for all classes. We will not hold a seat and/or kit without payment.
For retreats, payment must be made at time of registration by check, cash, or e-transfer. Visa/Mastercards are not accetped for retreat payment.
Can I bring my child to class?
Children13 years or older may attend any class or workshop, provided their fee is paid and they are accompanied by an adult taking the class. Ages 16 and over may attend any class as an adult.
PLEASE NOTE: in consideration for other participants, no babies or small children please
Seperate childrens classes are available.
What if I register for a class and can not make it?
Class fees are non-refundable. We will provide you with the kit. You may pick up your kit anytime after the class date.
If you cancel the class with less than 72 hours notice for which no kit is available you will recieve a full store credit less a $5.00 administration fee.
What supplies do I need to bring to class?
The basic supply list below is required for EVERY class. Any additional supplies that may be required can be found in the description for each class.
-adhesive (dry, liquid, glue dots)
-dimendional adhesive (foam squares or foam tape)
-pencil & ruler
We are so very excited to share our love of paper crafting with you! Scrapbooking is a community that we love to be a part of, as such, please consider our store to be your creative "home away from home"!