Frequently Asked Questions
What are our business hours?
Monday to Friday 10AM - 5PM
Saturday 10AM - 4PM
Sunday & Holidays Closed
Moose Jaw Hours
Monday to Saturday 10AM - 5:30PM
Sunday 12PM - 4PM
If you would like to reach us after hours, please call and leave a message at 306-694-0700 (Moose Jaw) 306-254-2020 (Dalmeny) or fill out our
Contact Us form.
What is our return policy?
We gladly accept exchanges or return for store credit on regular priced, unopened merchandise accompanied by a receipt within 30 days of purchase.
Final sale items include: open stock paper, cut ribbon, open stock pens, open inks and like items, discounted merchandise, books and magazines.
How do I return a purchase?
The easiest way is to bring it into the store and return it in-person. If that is not an option, you can ship it back to us and an exchange will be provided as long as it is returned within 30 days of purchase.
NOTE: all postage expenses incurred for return as well as exchange is the responibility of the customer.
How do I place an order?
To shop our layout, card and album kits click on the Shop tab. Simply add items to your cart and checkout.
You can also shop our huge selection of 38,000+ items on our sister website scrappinwitht.orderz.ca
What types of payment do you accept?
During the checkout process you will be asked for Visa or Mastercard
Do you ship to me?
We currently ship within Canada and the United States only.
Do you ship products internationally?
Due to shipping logistics, we are not shipping internationally at this time. Please contact us with any questions.
How long does shipping take?
Depending on where you are located within Canada, shipping should take anywhere from 1-2 weeks. Orders are processed within 2-7 business days and shipped out.
Within the United States you can expect delays in shipping at this time. Your package may take 1-3 weeks to arrive.
All orders will be provided with a tracking number for you to check the status of the shipment.
How can I track my package?
If you choose to have your purchase shipped to you, the Canada Post tracking number will be provided within the email you receive once the order has been shipped.
How do I register for a class or upcoming retreat?
You may register in person at the Dalmeny location or over the phone 306-694-0700 (Moose Jaw) or 306-254-2020 (Dalmeny). Payment is required at time of registration for all classes. We will not hold a seat and/or kit without payment.
For retreats, payment must be made at time of registration by check, cash, or e-transfer. Visa/Mastercards are not accetped for retreat payment.
Can I bring my child to class?
Children 13 years or older may attend any class or workshop, provided their fee is paid and they are accompanied by an adult taking the class. Ages 16 and over may attend any class as an adult.
Please Note: In consideration for other participants, no babies or small children please.
What if I register for a class and can not make it?
Class fees are non-refundable. We will provide you with the kit. You may pick up your kit anytime after the class date.
If you cancel the class with less than 72 hours notice for which no kit is available you will recieve a full store credit less a $5.00 administration fee.
What supplies do I need to bring to class?
The basic supply list below is required for every class. Any additional supplies that may be required can be found in the description for each class.
adhesive (double sided tape, liquid glue & glue dots)
dimendional adhesive (foam squares or foam tape)
pencil & ruler
I purchased a kit and I have questions regarding it.
Please call the Dalmeny location at 306-254-2020 and one of our designers will be happy to help you out.
You can also email firstname.lastname@example.org